Welcome to the Stylzona.com FAQ page! Here you'll find answers to commonly asked questions about our products, services, and policies. If you have a question that's not addressed here, please feel free to contact us.
Ordering and Shipping
How do I place an order?
To place an order, simply browse our website, add items to your shopping cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be processed.
What are your shipping options and delivery times?
We offer standard and expedited shipping options. Delivery times vary depending on your location and selected shipping method. Please refer to our Shipping Policy for more information.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary. Please contact us for more information.
Returns and Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days for a full refund or exchange. Please see our Returns Policy for detailed instructions.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We'll provide you with a return authorization and instructions on how to proceed.
Do you offer refunds or store credits?
We offer refunds to the original form of payment for returned items. Store credits are also available upon request. Refunds are processed within 5-7 business days after we receive the returned items.
Products and Inventory
Are your products authentic?
Yes, all of our products are 100% authentic and sourced directly from reputable suppliers and brands.
How do I know if an item is in stock?
Items that are in stock will display an "Add to Cart" button on the product page. If an item is out of stock, you'll see a notification indicating that it's currently unavailable.
Can I pre-order items that are out of stock?
Yes, we offer pre-order options for select items that are out of stock. Pre-ordered items will be shipped to you as soon as they become available. Please note that pre-order availability may vary.
Payments and Security
What payment methods do you accept?
We accept all major credit and debit cards for online payments. You can also choose to pay via cash on delivery (COD) for select locations.
Is my payment information secure?
Yes, we take the security of your payment information seriously. Our website is encrypted with SSL (Secure Sockets Layer) technology to protect your data during transmission.
Do you store my credit card information?
No, we do not store your credit card information on our servers. All payment transactions are securely processed through our payment gateway providers.
Account and Privacy
How do I create an account?
You can create an account by clicking on the "Sign Up" or "Register" link at the top of our website. Follow the prompts to enter your email address and create a password.
Is my personal information safe with you?
Yes, we are committed to protecting your privacy and use industry-standard security measures to safeguard your personal information. Please see our Privacy Policy for more details.
Can I opt-out of marketing communications?
Yes, you can opt-out of receiving marketing communications from us at any time. Simply contact our customer service team.
Technical Support
I'm having trouble placing an order. What should I do?
If you're experiencing difficulties placing an order, please try clearing your browser cache and cookies or using a different browser. If the issue persists, please contact our customer service team for assistance.
How do I reset my password?
You can reset your password by clicking on the "Forgot Password" link on the login page. Follow the prompts to enter your email address and reset your password.
Do you offer assistance with product sizing?
Yes, we provide detailed sizing information for each product on our website. If you need further assistance, please contact our customer service team, and we'll be happy to help.
Contact and Customer Service
How can I get in touch with your customer service team?
You can contact our customer service team via email at [email protected] or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
What are your customer service hours?
Our customer service team is available Monday through Friday, from 9:00 AM to 6:00 PM UAE time (GMT+4). We are closed on weekends and public holidays.
Can I visit your physical store?
At the moment, we operate exclusively as an online retailer and do not have a physical store location. However, you can shop our full range of products on our website.
